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Frequently Asked Questions

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Current Rating 5.0 out of 5


I bought them (model 250) when my twins were born and they just turned 8. We all look forward each year to updating their pictures and I smile every time I walk by them on the wall of the living room. :o) Wendy B.
This is our fourth frame that we have purchased with you. We love it for our three kids and plan on buying this for all of our future baby gifts! Samantha G.
Thank you!!!! I appreciate it!!! As I said in the phone I love your products and plan to order again!!!! They look so great in my home! I can not tell you the compliments I get on them! You all do great work!!!! Kara L.
The package arrived today. We LOVE it! Thanks sooooo much! Chris C.
Just filled my oldest daughter's Birth to Adult frame!!! How time flies. It was worth the effort and commitment. Now starting a new mom off on her journey:) Bette C.
Thank you so much for your graciousness. I hope and will try to encourage my family to keep up my tradition with their grandchildren but in the meantime I will continue to recommend your company. Blessings Debbie R.
First, I am so thankful for the wonderful products you provide. I have purchased the 1st year frame for both of my children over the past 11 years and have gifted the frame to many friends with nothing but 100% positive feedback. Leslie K.
Have really enjoyed your Time-Frames. My oldest child is 20...one 18 and one 15 so we are finishing up. Love it! Lisa S.
Received my frame today.............it's beautiful! Love it! Thank you! Peggy S.
Holy cow! Are you serious? That is amazing customer service! I work in retail and I am blown away by the speed of your response and the ease of correcting OUR mistake. Thank you so much! I will be telling everyone about our amazing experience with your company. With much gratitude, Kelly R.
I've ordered from you in the past. My first two kids have completed frames to their 18th year; I'm so glad that I kept up with their photos. I look at them everyday & it makes me happy! Thanks!
Kristie J.
Thank you! How fun! Love your website and products! Karen L.
We LOVE the first-years mats that we have, those are amazing, it's so wonderful to see all our daughters pictures together, she changes before your eyes! Janelle Y.
My wife and I purchased one of your K-12 frames about two years ago and are THRILLED with the quality and appearance! Frank J.
Congratulations and best of luck with your new endeavors! Happy to spread the word. Kori R.
I just LOVE the frames I just purchased! They are beautiful and excellent quality. I never purchased anything like this on the Internet but when I called you, you provided guidance which helped me determine which frame to buy. Thank you for your help and making a high quality item. I will recommend you to my friends. Sincerely, Shirley P.
Hello... My order came on Friday....thank you so very much for rushing my order. My daughter LOVED this....she put the pictures in that I had printed and hung it up today....Mother's Day....the day she received it. Thank you very much, Karen G.
It's nice to know that you have such great customer service and I will always refer my friends to you with great confidence! Kim
It is wonderful in one glance to see the changes your child goes through without having to thumb through pages and pages of a photo album. Molly
I would just like to say that my frame has been the talk of many people who have seen it. I couldn't be happier with my purchase. Marilyn
Thank you so much for your unique frames. We think they are wonderful. Diana
Thank you so much. These are great gifts. I appreciate you making it so easy for me. Julie
We have your First-Year frames and your School- Years frames for our two children. They get as much joy out of adding recent photos as we do. Debbie
Thank you for the wonderful job you did on the School Day's frame I ordered! It was on time to give to my sister for one of her sons on Christmas. She absolutely loved it! I will probably be purchasing another one for her other son next Christmas. Thanks again for your great work! Dana
Thank you so much for your unique frames. We think they are wonderful. Diana
These frames are great. I really think that his grandparents are going to love them when they get them for Christmas. Great Concept. Beverly
I just wanted to let you all know that the frame I ordered came out just beautiful! I gave the frame to a friend at her baby shower and she said it was one of the best presents she received. I will be buying another frame shortly due to another one of my other friends just had a baby. It will make a great present as well. Thank you for your timely response on getting this wonderful product to my door. Danielle
Everyone who enters our home gives compliments to the frames and we recommend them to anyone who has children or grandchildren. Kimberly
I ordered one of your First-Year frames for our little boy. It made a great Father's Day gift yesterday - brought tears of joy to my husband's eyes! Vicki
I am pleasantly surprised by the quality and friendliness of your customer service department. Tiffany
We have been very pleased with the product and receive many compliments on it. You definitely have a lifelong customer in us. Marilyn
These frames are the best, and we have had nothing but excellent customer service from your company. Kellie
The couple I sent the frame to absolutely loved it! I have now made this my signature gift for baby gifts. Stephanie
I received my frames today, in plenty of time for my wife's birthday. They look great, thanks for the great service. Scott
Just wanted to commend time frames on their products and customer service. It's very rare to find such great customer service. Whether it's e-mail responses or returning a product. Your customer service efforts are top notch. Plus your products are great. Leigh

Can I use wallet-size photos?

Yes! Most models have smaller windows that are designed for
wallet photos. Models 12…, BZ…, KP…, HP…, HQ… and HX…
are the best matches for wallets. Some cropping
is necessary for most models - made easy with our
exclusive outliner. The amount of cropping varies with the size
of your wallet photos which may be any of the following sizes:

  • 2" x 3" are called "Mini-Wallets"
  • 2-1/4" x 3-1/4" are called "Standard Wallets
  • 2-1/3" x 3-1/3" are also called "Standard Wallets"
  • 2-1/2" x 3-1/2" are called "Traditional" or "Jumbo"

Can I use 4"x6" photos?

You can also use 4" x 6" photos because inside most of them
there is a wallet-sized portrait waiting to be cropped.
Note: in some frames, the largest photo may require a 5"x7"

How does the Outliner help me crop photos?

The Outliner is nothing more than a sheet of plastic sized perfectly for our windows, as illustrated in the photo on the left (the protection film is now clear not blue, but blue was used here for visual clarity).

The photo on the right shows what you would see when you have the outliner in place over a photo. When you have it positioned the way you want, just draw a line around the Outliner with a pen and then crop it with a utility knife or scissor. No ruler required. No guesswork. It couldn't be simpler!

How do I mount photos?

You can mount them to the back of the mat but it's easier to mount them
on the templates we provide (example shown below). You only need to
use a small amount of tape on the top edge of the photo. mount photos example

How do I personalize my frame after I purchase it?

To receive your FREE laser-printed personalization
simply email us the following information:

  1. Child's name or title of frame
  2. Birth date or footer text
  3. Model number of frame
  4. Color of template (the printed sheet behind the mat).
  5. The name and address we should send it to.

What happens if I receive a defective item?

If there are any defective parts we will ship you a replacement part
or the entire frame if necessary. There is absolutely no cost to you!
In most case you do not even have to return the product.

What if I want to exchange an item?

If you decide to exchange an item we will split the shipping costs.
You pay to return the product you want to exchange and we will
pay to ship you the replacement. There is never a restocking fee.
Of course, we will refund or charge your credit card depending
on the price difference, if any, between the products.

What should I do if I'm not satisfied?

For details, see our No Risk Guarantee.

Are dimensions listed the Overall size?

Frame dimensions listed are the size of the frame contents (glass, mat, etc).
The overall size is larger by approximately twice the moulding width listed.
Ex. an 11"x14" frame with 1" moulding is about 13"x16" overall.

Free Personalization 
name, birth date, etc.
Pay No Sales Tax
Except NY State
Fast Processing
3-5 business days
Customer Satisfaction
99.8% over 28 years
Dobrin Industries Inc. BBB Business Review
Celebrating our 28th Year!
©Dobrin Industries, Inc. 1990-2017
210 Walnut St, Lockport, NY 14094
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call: 800-353-2229
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